Hi, I'm Joshua Price
I get sellers reinstated.
Provided Amazon Appeal Suspension Support to 1200+ Clients
Worked for UK Government to help 180 UK SME’s Sell in EU
Managed customer service for 23 Amazon Sellers – 30,000 tickets handled
Managed Amazon Accounts - $20million managed to date
Given talks at industry events, guest blogs, interviews, podcasts etc.
Recommended by Linnworks, eBusinessGuru, WebRetailer, WorldFirst
What can you get suspended for?
Amazon suspended for three reasons: Policy, Performance or Deception. Amazon's terms and conditions / policies are lengthily and you could be suspended for violating any aspect of them.
Common Policy suspensions include:
Inauthentic / counterfeit items, intellectual property (IP) infringement, forged or manipulated invoices, abuse of various detail page or listing functions etc.
Common Performance suspensions include:
Order defect rate (ODR), on-time delivery, late dispatch, cancellation rate, refund rate, customer service
Deception issues are varied and include fraud, black hat behaviour and illegal activity.
Who suspended my account?
Most suspensions are caused by algorithms and 'bots' using data from sales, behaviour, metrics and customer complaints to meet a threshold, then the account is suspended. Sometimes suspensions are caused following human investigation or review into your account. You'll normally get informed of the review prior to suspension.
Who will read my appeal/plan of action (POA)?
Contrary to popular belief, robots are not reading your appeals, however it can feel like this due to the templated responses that Seller Performance give 98% of the time. Depending on the marketplace country, a dedicated, secretive team review your account and appeals. The teams are based in the local country and around the world. It depends on lots of factors who reviews your appeal.
Do templates work?
Yes and no. Some suspensions are simple and a standard appeal, altered to not be exactly like others, will work. However, Amazon have plenty of ability to spot templates, much better than a few years ago. That's why it's always best to get a bespoke written appeal, something many companies claim to do, but don't actually. It's hard to write a bespoke letter, so it limits the number a person could write in a day. Complex issues, require the highest standard of response.
Which Amazon sellers get suspended?
All sellers get suspended, there's no protection, even for large sellers. However, Amazon are actually more lenient on smaller sellers, especially on metrics. I've worked with brand new sellers to 8-figure accounts, everyone can be suspended.
Amazon Suspension Support
Expert guidance & advice
Bespoke written appeals
24-Hour Response Times
Any Amazon Marketplace
Any Suspension Reason
If after receiving your order and viewing the case, Joshua rejects your case, you will be refunded. Once a case is accepted, refunds are not possible.
If you're unsure about anything or want Joshua to review your case personally, before purchase - please get in touch!